OMTM AI – Top 15 Client FAQs
1. What is “agentic AI” and how is it different from regular AI?
Agentic AI refers to AI systems that can plan, make decisions, and take actions autonomously — not just respond passively to prompts. It’s the next level beyond chatbots.
2. How can OMTM’s automation save my company time?
We map repetitive tasks (booking, scheduling, follow-ups, data entry) and automate them, freeing staff hours and reducing human error.
3. Will automation replace my employees?
No. The goal is to offload repetitive work so your team can focus on higher-value activities like sales, strategy, and client relationships.
4. How do you ensure data privacy and compliance?
We follow Canadian and U.S. privacy regulations, use secure API integrations, and never store client data unnecessarily.
5. How quickly can I see results?
Most clients see measurable time savings and improved conversion rates within 30–60 days after implementation.
6. What platforms can you integrate with?
We work with CRM tools (HubSpot, Salesforce), scheduling software (MindBody, Calendly), payment processors, email/SMS tools, and custom APIs.
7. How does OMTM choose what to automate first?
We start with a workflow audit, identify the highest-friction and highest-value tasks, then prioritize quick wins that show ROI early.
8. Can you build custom AI agents for my industry?
Yes. We create industry-specific agents (e.g. for wellness, retail, SaaS) that handle inquiries, recommend services, and capture leads automatically.
9. What KPIs will improve with automation?
Common KPIs include faster lead response time, increased booking conversion, lower no-show rate, higher customer satisfaction scores, and reduced operational costs.
10. What does the onboarding process look like?
Typically: (1) discovery session, (2) workflow mapping, (3) automation build, (4) testing, (5) staff training, (6) launch with monitoring.
11. Can AI handle complex client questions?
Yes, we train agents with your knowledge base so they can answer FAQs, route leads properly, and escalate to humans when needed.
12. What happens if something breaks?
We monitor automations and provide rapid support. Most issues can be fixed within hours without interrupting business operations.
13. How do we measure ROI from automation?
We track hours saved, conversion lifts, customer response time, and cost-per-acquisition — then report monthly.
14. How much does it cost?
Pricing depends on complexity (number of automations, AI agents, and integrations). We offer project-based and monthly retainer models.
15. Will we need technical staff to maintain it?
No. OMTM manages updates and maintenance. Your team just uses the system — we handle the tech.
